Refund policy

Last updated: February 10, 2026

Thank you for shopping with KOKO RIKO.

Because all items are made-to-order, we do not accept general returns or exchanges unless the item arrives damaged, defective, or incorrect.

1. Made-to-Order Policy

All KOKO RIKO products are produced specifically for you after purchase.
For this reason, we do not accept returns due to:

• Wrong size selected
• Change of mind
• Buyer’s remorse
• Incorrect address provided by customer

Please review sizing and details carefully before ordering.

If your item arrives:

• Damaged
• Defective
• Incorrect

You must contact us within 7 days of delivery.

Email: [your business email]
Include:
• Order number
• Clear photos of the issue
• Description of the problem

If approved, we will:

• Send a replacement at no cost
OR
• Issue a refund

KOKO RIKO is not responsible for:

• Delays caused by shipping carriers
• Lost packages marked as “Delivered”
• Incorrect shipping information entered by customer

If a package is returned due to an incorrect address, the customer is responsible for reshipping fees.

If a refund is approved:

• Refunds are issued to the original payment method
• Processing time: 5–10 business days (depending on your bank)

Shipping costs are non-refundable.

Orders may be canceled within 6 hours of purchase.
After production begins, cancellations are not possible.

For return or refund requests:

Email: contact@kokorikowear.com
Website: kokorikowear.com